At Lucky You Online we strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
Merchandise may be returned within 30 days from the date of the order is received for a store credit. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and is subject to a shipping charge.
- Please note: All items in Sale/Clearance,Grab Bags,Swag Bags, Flash Sales, and any sales/discounts 30% OFF or more are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!
- Accessories, Purses, Cosmetics, Jewelry, Belts, Lingerie, Sunglasses, Bathing Suits, Silicon Bras, Bralettes, Bodysuits, Leotards and Gift Certificates are Final Sale and Cannot be returned or exchanged.
- Shoes must be returned in their original box and mailed back inside another box. If there is any damage to the shoe box, shipping labels, packing tape. or any other markings on the outside of the shoe box it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee.
We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for store credit.
If you received defective merchandise, please contact us at email@example.com. We will contact you withing two business days so we can correct the issue.
- We don't offer refunds but do offer store credit.